Privacy Policy

Updated: January 12, 2026

Troublemaker Barber and Ale Social Club (hereafter referred to as “Troublemaker Barbers,” “we,” “us,” “our,” or as the context may require) is committed to protecting privacy rights in the information age. Given the personal nature of grooming services and client relationships, we take ethics and privacy seriously in how personal information is collected, used, and stored. We do not sell personal information under any circumstances. This Privacy Policy, together with our internal policies and practices, is designed to safeguard your personal information and ensure it is used only in ways consistent with this Privacy Policy.

This Privacy Policy describes how we collect, use, process, and disclose your personal information. It applies to interactions occurring in person at our location, through our website (https://www.troublemakerbarbers.com), and through any related communications with Troublemaker Barbers.

The scope of this Privacy Policy covers your use of our website as well as other interactions, including when you book appointments, contact us by phone, communicate via SMS or other messaging platforms, or visit our premises. It also explains the choices available to you regarding our use of your personal information.

This Privacy Policy is incorporated into our Terms & Conditions and governs your use of Troublemaker Barbers’ services. By using our services, you accept the terms of this Privacy Policy. If you have questions or concerns about your privacy or wish to exercise your data rights, you may contact us using the information provided below. If you require this Privacy Policy in an alternative format due to a disability, please contact us and we will accommodate your request.

1. Information We Collect

The personal information we collect depends on how you interact with us, such as booking an appointment, visiting our shop, using our website, or contacting us by phone or message. While this section outlines all categories of information we may collect, we typically collect only what is necessary to provide our services.

As used in this Privacy Policy, Personal Information means information that identifies, relates to, or can reasonably be linked to a particular individual. It does not include aggregated or de-identified information.

Categories of Information We May Collect

Identifiers
Examples include name, nickname, postal address, email address, phone number, online identifiers, IP address, or appointment account details.

Other Personal Information
Examples include communication preferences, appointment history, payment information (processed securely through third-party processors), and information you voluntarily provide when contacting us or completing forms.

Characteristics Protected by Law
We do not intentionally collect sensitive personal characteristics unless required to comply with legal obligations.

Commercial Information
Examples include records of services purchased, appointment history, and preferences related to grooming services.

Internet or Network Activity Information
Examples include browsing behavior on our website, device type, operating system, referral pages, and interactions with website features or emails.

Geolocation Information
General location information derived from IP addresses or in-shop visits.

Audio and Visual Information
We may record phone calls for quality and training purposes where permitted by law. Security cameras may be used on premises for safety. Photos or videos are collected only with your consent (e.g., for social media or marketing).

We do not collect biometric data or intentionally create sensitive personal profiles.

2. Where We Collect Information

We collect information from the following sources:

Clients
Information you provide directly when booking appointments, visiting our shop, contacting us, or interacting with our website.

Automatic Technologies
Information collected through cookies and similar technologies when you use our website.

Service Providers
Information from third-party booking systems, payment processors, and marketing platforms used to operate our business.

Public Sources
Limited information from publicly available sources, such as social media, when relevant to your interaction with us.

3. How We Use the Information We Collect

We use collected information for the following purposes:

Providing Services
To schedule and manage appointments, provide grooming services, communicate with clients, and deliver customer support.

Security and Safety
To maintain a safe environment for clients and staff, prevent fraud, and protect our premises and systems.

Legal and Compliance
To meet applicable legal, regulatory, and accounting obligations.

Marketing and Communications
To send appointment reminders, promotions, and updates, subject to your communication preferences.

Analytics and Improvement
To understand how clients use our website and services so we can improve customer experience.

Operational and Business Purposes
Including training, quality assurance, internal reporting, and business planning.

We do not sell personal information.

4. How We Share Information

We share information only when necessary and in limited circumstances:

Service Providers
With trusted vendors who assist with appointment booking, payment processing, website hosting, and communications.

Authorized Professionals
If you authorize us to share information with a third party acting on your behalf.

Legal Requirements
When required by law, subpoena, or lawful government request.

Business Transfers
If Troublemaker Barbers undergoes a business transition such as a merger or sale, information may be transferred as part of that process.

We may also share aggregated or de-identified data that cannot be linked to individuals.

5. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, analyze usage, and improve performance. You can control cookies through your browser settings. Disabling cookies may limit some website functionality.

Third-party services used on our website may use their own tracking technologies, which are governed by their respective privacy policies.

6. Third-Party Links

Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of those third-party sites.

7. Your Privacy Rights and Choices

You may request access to, correction of, or deletion of your personal information, subject to legal and operational limitations.

You may opt out of promotional emails at any time using the unsubscribe link. Transactional or service-related communications may still be sent as necessary.

We retain personal information only as long as needed to provide services and comply with legal obligations.

8. Information Processed on Behalf of Third Parties

If we process personal information on behalf of third parties, requests regarding that information should be directed to the relevant data controller.

9. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

If you believe your privacy has been compromised, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.

Contact Information

If you have questions or concerns regarding this Privacy Policy, please contact us:

Troublemaker Barber and Ale Social Club
Attn: Privacy Officer
2112 NW Quimby St, Suite 104
Portland, OR 97210
Phone: (503) 327-8411
Website: https://www.troublemakerbarbers.com